NuTheorie is a leading Dutch driving school that has designed a unique methodology of teaching driving theory in one day.

Being one of the highest-rated driving schools, NuTheorie needed to automate its customer

support service. In order to improve overall workforce efficiency, Enkonix created a CRM

system that would fully comply with requirements and satisfy the customer’s needs.


NuTheorie
Platform

Web

Technologies

Vue.js, Python, Django, PostgreSQL

Project duration

31 months

Project challenges

  • NuTheorie had developed its own structure of managing clients. It was poorly synchronized, suffered from data losses. We had to reorganize already existing processes into an automated system of managing customers’ applications.

  • In a highly competitive market, we had to decrease the time to register clients in the CBR system. 

  • The company was reserving exams for all clients but 20% of applications were unpaid. To avoid financial loss we needed to integrate a prepayment system.

Solutions

  • We have created a CRM system that allows managing all applications, taking into consideration individual customer preferences. This lets Nutheorie reserve those dates that are available in CBR. Such planning helps to register all the students, thus increasing profit.

  • We have developed an easy-to-use structure for the customer support department. They are able to track all client applications and receive updates on free time slots in different cities to match with client requirements.

  • Our team has implemented Mollie payment service provider to the application form. This accelerates registration for the closest date and allows the sales department to contact potential leads.

Results

Our team rebuilt the architecture of the system, while preserving its core values. This helped to decrease the time and cost of implementing new features. We doubled processing speed, which reduced the number of bugs (and all the possible scenarios where they could have appeared) by a factor of two to three.  We also improved reservation speed and made the process more convenient. 


We developed automated reports for customer support representatives, helping to enhance serving efficiency and decrease the cost to serve each client. Now the company uses almost half the resources on the customer service department than before.


We rebuilt the landing page with the integrated Mollie payment service provider (70% of all applications are now billable).

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Aerolytix

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Heleot

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The platform accommodates a simple yet efficient concept of precisely structured mini blogs that inherited the very best features from Youtube, Twitch, Quora and Imgur.

WikiTheorie. Online educational platform with driver education courses all over the Netherlands.

Vue.js, Python, Django, PostgreSQL

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Flutter, Python, Django, PostgreSQL

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It allows you to choose fresh food and snacks at a favorite shop, and have them delivered on time. You can also pick hand-selected and packed products from your list at any time.

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ARKit, Swift, Vue.js, Python, Django, PostgreSQL

Augmented Review

New York based startup Augmented Rеview was founded with the purpose to revolutionize the way designers, architects and 3D artists collaborate when working on three-dimensional artworks with other people.

To make this happen, Enkonix team developed an app that uses mobile augmented reality technology to create a virtual canvas for all participants and enable them to collaborate on 3-dimensional objects in real time.

Visualized is an American-based company that virtually exhibits homes

Vue.js, Python, Django, PostgreSQL

Visualized

Visualized is an American-based company that virtually exhibits homes. This service allows sellers to present their properties at their very best, with interior designs tailored to suit buyers’ needs. This solution attracts more clients, as well as enabling agents to make a great first impression, and set higher prices for rental.


StartMy.Portal: a management tool for in-service staff training

Vue.js, Python, Django, PostgreSQL

StartMy.Portal

StartMy.Portal is a platform that allows financial companies to create training courses for their employees in order to help them grow and increase their productivity, improve the brand image, and boost the bottom line.


It consists of different online simulators, evaluators, educational materials, questionnaires, which are managed by managers or mentors.

StartMy.Bank Manager: an educational simulator of managers' day-to-day operations

Vue.js, Python, Django, PostgreSQL

StartMy.Bank Manager

StartMy.Bank Manager is a simulation game elaborated for students and specialists from all over the world.


It gives the opportunity to gain experience in the financial field and bank management, take financial decisions, upgrade professional skills. This process is happening in virtual space where students from all over the world can simultaneously pass sessions. 

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StartMy.Evaluator

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Thanks to this solution employers educate workers, evaluate their knowledge, or find the best fit for the open position.

Janala: an education platform with more than 3000 education videos and 30 different subjects

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